Frequently asked question about using Gemvision

If you check out https://www.gemvision.io/compatibility/ you can find our latest supported devices. You'll also be able to find how and where to download the smart glass app for example

To log into to your smart glass, you first need a smart glass account. Did you get one from your administrator? Great! If not, request an invite. Once you have your user credentials, you reach out to your smartphone and download GemConnect in the Google Play store or Appstore. This smartphone app is used to login. Once downloaded, open it and use your user credentials. This app will generate a QR-code that you scan with the scanner of your smart glass. This is how you login! It saves a ton of time since you don't have to fiddle around with the small buttons on the smart glass.

The preferred method of updating your Vuzix smart glass is via the included OTA (Over The Air) update mechanism, which will require the Vuzix smart glass to be connected to a stable WiFi network with internet access.

Make sure your smart glass is plugged into a 1.5 amp USB power source*.
Open the Settings application.
Select the “OTA System Update” option at the bottom of the list.
If an update is available, select “Install”.
Wait for the download, then reboot and install the update.
Once the smart glass has fully rebooted following the update, your update is complete.
*Do not power off or interrupt the M300 during the upgrade process or corruption of the OS may occur! If your OS is corrupted, contact Vuzix Technical Support for assistance.

Platform Flash Tool Lite
As an alternative, the M300 can be updated offline via USB with Platform Flash Tool Lite from Intel. For assistance with manually updating your device with this tool, please contact Vuzix Technical Support.

First check if you use the user credentials of a 'smart glass user'. You cannot log in with your admin or dashboard user credentials. If that was the case, make sure you create a glass user and try logging in again.

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