Frequently asked question about Gemvision

Augmented Communication; enhanced video communication with intuitive information overlay in the users’ eyesight by the use of smart glasses or other smart devices. Gemvision is enhanced by Augmented Reality technology, but the core activity of this platform is peer-to-peer communication. Where text- and audio-based communication was once the standard, is rapidly chased by Augmented Communication, where video-based communication with an information overlay is proving itself in different industries. This information overlay is produced by sensory data, human instructions (e.g. live drawing on screen) or smart instructions based upon location, task, and other parameters, which is shown on wearable devices such as: Smart Glasses, smartphone, tablets and other wearables with Gemvision Installed. Augmented Communication allows the wearer to receive valuable information where they need it, when they need it, without physically touching the device or interrupting the job at hand.

Starting is the easiest part!
Just sign up to start you free trial and within 2 minutes you will be up and running in your private communication platform.

Everyone starts free. And when you add users, the counter in your dashboard will reflect your plan. When you pass the threshold of maximum amount of users of the free trial, you'll be asked to upgrade to the next plan.
This is pay-as-you-grow!

No! Gemvision also works fine without a smart glass connected. The remote support features or smart step by step workflows work just as well on your smartphone and tablet. But you might have to hold them in you hand when you're showing what you see. Smart glasses enable you to have your hands free and immediately do as instructed. Smart glasses are also voice operated and use object recognition for example to start a workflow. So if you need to have your hands free while you're dealing with the job at hand, you might want to consider a smart glass!

Your free trial lasts 30 days and you can call one hour for free. If you want to share photo's and such, you have 500mb storage space to start with. That's plenty to test Gemvision well. You even have a little dashboard to see how much you've used. And if you want more? Just hit the upgrade button!

Everyone starts free. And when you add users, the counter in your dashboard will reflect your plan. When you pass the threshold of maximum amount of users of the free trial, or of another plan, you'll be asked to upgrade to the next plan. This is pay-as-you-grow! And if you need to delete users for whatever reason, your plan will move with you. This, and more is made visible in your dashboard.

Gemvision Dashboard is run from the safety of your browser. So just open your browser on your PC, laptop, tablet or smartphone an go! We advice you to use Google Chrome. Do make sure you have Google Chrome v59+, anything from 59 and above will work. This also enables the screen sharing functionality. Install the Gemvision Chrome Plugin to enable screen sharing. The iOS and Android app that you use as a mobile user are ready for your smartphone and tablet. And of course, the smart glass app. Available in the Vuzix, ODG or store of you smart glass brand.

Are you on mobile data? Great! No problems. Are you on Wifi? Let's run the connectivity check. Because some organisations have quite some layers of security, or outdated browsers. We should take that into account. When you sign up, the platform will give you access to a connectivity check. This shows you for example how the firewall is configured, or if you need to open certain ports to make sure you can run Gemvision. If anything is the matter, we'll supply you with information for you system administrator in order to fix it. Want to check your network right away? Check out our 'Compatibility' page in the footer of this page.

Gemvision partners with only the best. Our data partner Nextpertise is ISO 27001 certified for Information Security Management and NEN 7510 for Information Security.

Or check out a specific topic to get some much needed answers.

Have another question you’d like answered?

Send your mail to support@gemvision.io and we'll get back to you shortly.

Ready?

Start today. You're up and running within two minutes.