Everything you need to know, just one call away. 

You might work as a general technician, fixing everything that crosses your path. If so, some things will inevitably be just a bit too specialised even for your skills. Gemvision allows you to get help from the manufacturer or another product specialist. If you’re equipped with smart glasses, it’s just like using a smartphone or laptop: you can fix the problem while speaking to support in real time. Tests have been done demonstrating that someone who had never seen a particular machine before, was able to fix it with the help of remote support and augmented instruction tools.

Get a hospital specialist in the room, virtually.

Picture your GP’s desk. It probably has a phone, a computer, a medical scale model and a pair of smart glasses on a stand. Now imagine that you don’t have to go to the hospital when the GP needs a second opinion from a hospital specialist, who would usually need to take a closer look to be able to diagnose. 

Remote consultation

When closer inspection by a hospital specialist is needed, the GP schedules a remote consultation. The GP puts on the smart glasses and the hospital specialist is able to examine the patient right away.

• The hospital specialist sees exactly what the doctor sees.
• The specialist can instruct the doctor to perform certain tasks. 
• The specialist can talk to the patient as well as the doctor.
• The specialist can draw live on screen to point out possible complications.
• The specialist can save HD screenshots for the patient’s file or other purposes.
• The specialist can prescribe treatment or recommend follow-up procedures.

Benefits
Instead of going to the hospital, the patient can be examined from the comfort of their own GP’s surgery. After the remote consultation, treatment can start immediately by the GP prescribing the appropriate treatment or a follow-up appointment can be made. 

• This saves time for everyone involved; 
• • The patient is helped on the spot. 
  • The GP schedules the consultation at the same time as the regular consultation.
  • The hospital specialist is only engaged for a short call, which is more efficient than a personal appointment. 

• Waiting times in healthcare organisations are a major concern. If we can reduce waiting times without compromising the quality of the consultations, more time can be spent on improving healthcare and actually helping patients. 

Imagine yourself in a situation that it would be great if someone could watch over your shoulder and give some much needed advice. Gemvision is a generic platform, for highly specific jobs. Just like using a phone, you can say whatever you want. Gemvision is the vehicle that allows for field support. Curious if this could work for you? Just start a free trial and try it! You can even get a good experience without a smart glass and install it on your smartphone. 

Making hands-on nurses hands-free 

This is a real-life collaboration between a wound care specialist at the hospital and a home care nurse, attending to a patient's needs in the comfort of their own home. For example, the wound care specialist at the hospital has an appointment to do a virtual wound check-up. At the agreed time, she logs in to her Gemvision dashboard and the home care nurse, wearing her smart glasses, calls from the patient’s home. Thanks to the augmented instruction tools, the remote consultation can meet the highest standards. Since a home care nurse is not a wound care specialist, this support should be excellent.

Would you like to see how this works?

This is the case video made by the actual hospital, also shown in our case section.

Imagine...

Imagine how this could work for you. You might not be a home care nurse or a wound care specialist, but it doesn't matter what you display or point out with the tools. This procedure can work for all kinds of teams and professional collaborators. 

Fast onboarding and support

It is a common problem these days: senior employees with a lot of experience retire, but new employees can't be trained fast enough to fill their shoes. For many companies it can take up to two years to gain sufficient knowledge about its various machines, products or services. So it can take a while before new employees are independent enough to visit clients, fix errors or service machinery on their own. 

Get the most out of your senior specialists

It’s standard practice that senior employees instruct juniors. But seniors can only do so much, since they have to get on with their own work too. This is where Gemvision comes in. Seniors can use the Gemvision desktop dashboard to assist a vast number of newly trained juniors in the field. The juniors are equipped with smart glasses and if they run into problems, they always have a senior on standby. The senior specialist sees what they see and can guide them through the steps, without having to be present on site. The desktop user has many augmented instruction tools at their disposal to instruct remote workers directly while they look on. And 20 minutes later, they can give someone else some other much needed assistance. 

Learning on the job and standard workflows

This is how you can get the most out of your senior employees, plus it allows new employees with some basic training to learn on the job and get the job done! And consider this: if the job includes recurring processes such as installing a new machine, troubleshooting a system or, say, verifying objects to ensure the correct pipes are connected, you can use a workflow. You only have to design this once and then forward it to a remote worker's smart glasses, smartphone or tablet so they can use it when needed. Additional steps can be added to scan codes, take pictures and recognise objects.

Service your clients with video support

If you can solve the issues remotely, without having to send an engineer or accountmanager to solve it on the spot, could safe a lot of time. When you connect clients to Gemvision with the GemAssist function, clients can call the service desk with a video call and show what the problem is. The service desk can show them on the screen by drawing, screen sharing or many other things how to solve the problem. That is next generation client support.

Remote advice during surgery

In most cases, surgery is a complex necessity. To ensure the highest possible success rate, advice might be crucial. For instance, when a surgeon is installing a new hip. The manufacturer or the artificial hip specialist might be able offer valuable specialist advice, but is not able to look over the surgeon’s shoulder in the operating theatre. Using smart glasses with Gemvision installed, however, the specialist is able to see what the surgeon sees and communicate at the same time. This is an actual example where an additional part had to be fitted, in order for the hip placement to succeed.

Imagine...

Imagine you could share your vision with anyone. With students enjoying a point of view perspective, or with specialists who give advice, or with anyone else who has not previously had the opportunity to tune in like this.

Examine remotely and share your vision

Show what you see, share your feed with all the students in the world or examine remotely. You as a trainer are even able to guide a student on the go, when they are wearing smart glasses, because the are hands-free!