Improve first time fix rates by offering remote video support to field workers
How to start
Use remote video support
Keep your experts, product specialists or helpdesk on speed dial to assist with the job at hand. Combined with a pair of smart glasses this is guaranteed to boost first-time fix rates, remote resolution rates and reduce onboarding times.
Enable learning on-the-job
Give junior employees a head start by providing step-by-step instructions on their smart glasses or smartphone so they can do the job on their own. And if difficult questions arise, the helpdesk can offer support and help solve the job at hand. Scan codes to start a workflow, validate content with the scanner or upload photos as proof of work.
Create custom workflows
Make your own custom workflows, send them to an engineer, to a pair of smart glasses or whoever needs it. Use steps to scan QR codes, validate content or just see instructions on how to proceed. Ideal as an on-the-job guide and as quality assurance steps.
Manage users & teams
Invite users, assign roles and responsibilities and create private teams that can operate independently. All from within this one platform. User management is key to an effective communication platform.
A selection of our finest cases for industry
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You might be wondering...
What is 'Augmented' communication?
It's basically a video communication tool using augmented technology to improve communication and instructions during jobs. It overlays information making it visible to users wearing smart glasses or using other smart devices. Text- and audio-based communication was once the standard, but this is rapidly being replaced by 'Augmented Video Communication'. Presented information can be produced by sensory data, human instructions (e.g., live drawing on screen) or smart instructions based on location, task and other parameters and displayed on wearable devices. Smart glasses, smartphones, tablets and other wearables can be connected to your Gemvision environment. This allows the field operator to receive valuable information where they need it, when they need it, without physically touching the device or interrupting the job at hand.
Is Gemvision suitable for my industry?
The answer is most likely: Yes! For example, if you currently use communication software like WhatsApp or Skype, you won’t know where your data is stored. And wouldn't it be great to actually show someone at the office (or anywhere else) what you mean while you discuss a problem? Or maybe you have certain steps you always need to follow, if only to verify a job has been properly completed. This and more is precisely what Gemvision does, on your own secure, private platform. It is a generic tool, for highly specialised jobs. Just sign up and see for yourself!
How do I start with Gemvision?
Getting started is easy! Just sign up to start your free trial and within 2 minutes you will be up and running on your private communication platform.
Everyone starts free. If you add users, the counter in your dashboard will reflect your plan. When you pass the threshold of the maximum number of users for the free trial, you'll be asked to upgrade to the next plan. This is pay-as-you-grow!
Can I try it by myself?
Sure you can! But you might need two email addresses. You need to invite 'yourself' as a mobile user to log in to two different devices. But don't you have a colleague nearby to test how it works? Just walk around or while your colleague is at it, see if you can use the Gemvision video call to get just the right coffee or something!
Do I need smart glasses?
No! Gemvision also works fine without connected smart glasses. The remote support features or smart step-by-step workflows work just as well on your smartphone and tablet. But you might have to hold them in your hand when you're showing what you see. Smart glasses enable you to have your hands free and immediately follow instructions. Smart glasses are also voice-operated and use object recognition for example to start a workflow. So if you need to have your hands free to work on a particular task, you might want to consider smart glasses!