Remote video communication for healthcare
Remote healthcare with SmartGlasses on a personal, highly secured communication platform.
How does Gemvision work?
Use remote video support
Keep your experts, product specialists or helpdesk on speed dial to assist with the job at hand. Combined with a pair of smart glasses this is guaranteed to boost first-time fix rates, remote resolution rates and reduce onboarding times.
Enable learning on-the-job
Give junior employees a head start by providing step-by-step instructions on their smart glasses or smartphone so they can do the job on their own. And if difficult questions arise, the helpdesk can offer support and help solve the job at hand. Scan codes to start a workflow, validate content with the scanner or upload photos as proof of work.
Create custom workflows
Make your own custom workflows, send them to an engineer, to a pair of smart glasses or whoever needs it. Use steps to scan QR codes, validate content or just see instructions on how to proceed. Ideal as an on-the-job guide and as quality assurance steps.
Manage users & teams
Invite users, assign roles and responsibilities and create private teams that can operate independently. All from within this one platform. User management is key to an effective communication platform.
Discover our functionalities
Easy Click & Go setup
Have your communication platform up in 2 minutes. Just click in 'Start trial' and follow our lead!
Cross user calls
Wether you're a desktop-, mobile-, tablet- or smart glass users, nothing stands in the way of calling each other.
Cross device compatibility
Gemvision is for Android and iOS. Just start on you laptop or smartphone, you don't need smart glasses yet!
Smartglass supported
Are you ready for this? Installing Gemvision on a smart glass makes a huge difference, plus everything is handsfree!
Would you like to know more?
Or start a pilot?
You might be wondering...
What is 'Augmented' communication?
It's basically a video communication tool using augmented technology to improve communication and instructions during jobs. It overlays information making it visible to users wearing smart glasses or using other smart devices. Text- and audio-based communication was once the standard, but this is rapidly being replaced by 'Augmented Video Communication'. Presented information can be produced by sensory data, human instructions (e.g., live drawing on screen) or smart instructions based on location, task and other parameters and displayed on wearable devices. Smart glasses, smartphones, tablets and other wearables can be connected to your Gemvision environment. This allows the field operator to receive valuable information where they need it, when they need it, without physically touching the device or interrupting the job at hand.
Is Gemvision suitable for my industry?
The answer is most likely: Yes! For example, if you currently use communication software like WhatsApp or Skype, you won’t know where your data is stored. And wouldn't it be great to actually show someone at the office (or anywhere else) what you mean while you discuss a problem? Or maybe you have certain steps you always need to follow, if only to verify a job has been properly completed. This and more is precisely what Gemvision does, on your own secure, private platform. It is a generic tool, for highly specialised jobs. Just sign up and see for yourself!
How do I start with Gemvision?
Getting started is easy! Just sign up to start your free trial and within 2 minutes you will be up and running on your private communication platform.
Everyone starts free. If you add users, the counter in your dashboard will reflect your plan. When you pass the threshold of the maximum number of users for the free trial, you'll be asked to upgrade to the next plan. This is pay-as-you-grow!
Can I try it by myself?
Sure you can! But you might need two email addresses. You need to invite 'yourself' as a mobile user to log in to two different devices. But don't you have a colleague nearby to test how it works? Just walk around or while your colleague is at it, see if you can use the Gemvision video call to get just the right coffee or something!
Do I need smart glasses?
No! Gemvision also works fine without connected smart glasses. The remote support features or smart step-by-step workflows work just as well on your smartphone and tablet. But you might have to hold them in your hand when you're showing what you see. Smart glasses enable you to have your hands free and immediately follow instructions. Smart glasses are also voice-operated and use object recognition for example to start a workflow. So if you need to have your hands free to work on a particular task, you might want to consider smart glasses!
Gemvision for healthcare
What if patients no longer needed to leave home for a check-up, hospitals could be briefed live from the ambulance and maternity nurses could quickly assess the situation from a distance? It’s all possible with Gemvision’s augmented communication platform. The new standard for smart healthcare communication. Due to the growing lack of qualified talent, the need for ever improving healthcare standards and making steps in remote and homecare solutions, we will give you the tools to strike back.
The combination of a fully private, cloud-based communication platform and augmented reality tools is unique.
Gemvision’s ‘Remote Healthcare’ connects healthcare professionals with an online helpdesk platform. This is a platform that you use on a smartphone, tablet, PC or smart glasses. With this communication solution, we’re able to bring the hospital to the patients instead of patients having a tiring journey of traveling back and forth to the hospital. This solution has proven to increase the quality of life, increase patient satisfaction levels and reduce healthcare cost thanks to increased efficiency levels.
One successful implementation is ‘Remote wound care’. In this case homecare nurses are connected to a wound care specialist in the hospital through the platform. When a secured videocall is started using smart glasses, the homecare nurse can operate the glasses ‘hands-free’ and attend to the job at hand. The hospital specialist can send augmented instructions right into the eyesight of the nurse and see exactly what they see. Is also possible to record the smart glasses stream for quality assurance and progress reporting. This saves time on lengthy written reports, removes the risk of wrong interpretations and saves much needed time.
Next to the ‘Augmented Video Call’, professionals can use workflows that they can design themselves. They can for example validate ‘content’ by scanning QR-codes to be sure they administer the right medicine. This could be very important in remote locations when no other professional is present to validate through the ‘four-eye-principle’. Furthermore, these custom-built workflows can be used digitalize written procedures, decrease ‘human errors’ and enable learning on the job. And if they aren’t sure about the situation? A quick videocall will help in any situation.
A result, next to drastically reducing waiting times, is that remote healthcare professionals feel more confident and enabled on the job. And when have a question, they always have a specialist standing by.
Looking at the future, there are some exciting new features to announce such as: Wound recognition with smart glasses. Using machine learning, we’re creating an algorithm that care recognize wounds with the use of smart glasses. This can help care specialist by indicating the status, healing progress and complications. Combining solutions like this into our platform is where it transforms from a communication platform, to an intelligent tool to aid healthcare professionals and their patients.
Can you show me?
Yes! Watch our animation for Gemvision in healthcare. This might shed some more light on what Gemvision can be used for.
Woundcare 2.0
Gemvision is a generic platform for highly specialised jobs. How specialised? Check out this case movie about a woundcare specialist in the hospital and a homecare nurse. With the use of Gemvision the can treat the patient in from the comfort of his home. Would you like to see more? Just scroll down!
And there is more. Gemvision is a data-driven platform. So the communication part is just the start. You can connect all kinds of sensors, smart wearables and devices from your IT-infrastructure. This constant flow of data allows Gemvision to give you features such as predictive maintenance, automated GPS-based workforce planners and much more! Obviously, Gemvision is great to use as a communication platform. But if your organisation requires more of todays technology, you are able to transform your Gemvision platform into a vibrant, company-wide management system, enhanced by augmented reality technologies.
General Practitioner
Hospital Specialist
The situation
Picture your GP’s desk. It probably has a phone, a computer, a medical scale model and a pair of smart glasses on a stand. Now imagine that you don’t have to go to the hospital when the GP needs a second opinion from a hospital specialist, who would usually need to take a closer look to be able to diagnose.
Remote consultation
When closer inspection by a hospital specialist is needed, the GP schedules a remote consultation. The GP puts on the smart glasses and the hospital specialist is able to examine the patient right away.
- The hospital specialist sees exactly what the doctor sees.
- The specialist can instruct the doctor to perform certain tasks.
- The specialist can talk to the patient as well as the doctor.
- The specialist can draw live on screen to point out possible complications.
- The specialist can save HD screenshots for the patient’s file or other purposes.
- The specialist can prescribe treatment or recommend follow-up procedures.
Benefits
Instead of going to the hospital, the patient can be examined from the comfort of their own GP’s surgery. After the remote consultation, treatment can start immediately by the GP prescribing the appropriate treatment or a follow-up appointment can be made.
- This saves time for everyone involved;
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- The patient is helped on the spot.
- The GP schedules the consultation at the same time as the regular consultation.
- The hospital specialist is only engaged for a short call, which is more efficient than a personal appointment.
- Waiting times in healthcare organisations are a major concern. If we can reduce waiting times without compromising the quality of the consultations, more time can be spent on improving healthcare and actually helping patients.
Wound care specialist
a home care nurse
Making hands-on nurses hands-free
This is a real-life collaboration between a wound care specialist at the hospital and a home care nurse, attending to a patient's needs in the comfort of their own home. For example, the wound care specialist at the hospital has an appointment to do a virtual wound check-up. At the agreed time, she logs in to her Gemvision dashboard and the home care nurse, wearing her smart glasses, calls from the patient’s home. Thanks to the augmented instruction tools, the remote consultation can meet the highest standards. Since a home care nurse is not a wound care specialist, this support should be excellent.
Would you like to see how this works?
This is the case video made by the actual hospital, also shown in our case section.
Imagine...
Imagine how this could work for you. You might not be a home care nurse or a wound care specialist, but it doesn't matter what you display or point out with the tools. This procedure can work for all kinds of teams and professional collaborators.
Surgeon
a Specialist Consultant
Remote advice during surgery
In most cases, surgery is a complex necessity. To ensure the highest possible success rate, advice might be crucial. For instance, when a surgeon is installing a new hip. The manufacturer or the artificial hip specialist might be able offer valuable specialist advice, but is not able to look over the surgeon’s shoulder in the operating theatre. Using smart glasses with Gemvision installed, however, the specialist is able to see what the surgeon sees and communicate at the same time. This is an actual example where an additional part had to be fitted, in order for the hip placement to succeed.
Imagine...
Imagine you could share your vision with anyone. With students enjoying a point of view perspective, or with specialists who give advice, or with anyone else who has not previously had the opportunity to tune in like this.
You
anyone else
Share your vision and improve work today!
It's not hard to imagine how Gemvision can be used safely in wide range of healthcare situations. Wether it is on a speeding ambulance where the hospital gets a live smart glass briefing, or wether it is used in a classroom to broadcast a point of view perspective of a dissection. Or what about this: use the scanner in the glasses, in combination with a custom workflow to scan the right medicine as part of the for-eye-principle. This can be ideal when you are at a remote location, alone, at night or anywhere else attending to a patient in need.
Do not worry about safety protocols, we've got it covered. Just dive a bit deeper into Gemvision and see for yourself how this will benefit you and your team. And most of all, the benefits for the quality of life of your patient.
SmartGlass-nurse
Four-eyes-principle
Smart Glass; Four-eyes-principle
When administering medication or verifying procedures, healthcare professional practise a mandatory, so-called four-eyes principle to verify their actions (i.e., at least two people must approve the procedure). Sometimes they have to administer medication at night, at a location where no other colleagues are present. This mandatory check could still be performed in such circumstances. There are many other similar situations.
Medication safety is another major issue at all hospitals, because we know that errors are prone to occur on the wards due to the high workload, or divided attention. Almost all hospital patients are on medication, which needs to be administrated correctly. Using this new evidence-based technology to check all bedside administration of medication, greatly reduces the risk of medication errors.
Through your smart glasses, Gemvision offers you a 'digital' colleague who, for example, is instructed to verify that you are administering the right medicine. The picture below shows the scanner on a pair of smart glasses, seen from a first-person perspective. The person is about to scan the medicine. This is just one of the many things you can programme your smart glasses to check or verify.
Case
Remote Woundcare | SKB Winterswijk
Connecting home care nurses with the wound care specialist at the hospital.
In 2017 we introduced a new project called ‘Making hands-on nurses hands-free’. This is a multidisciplinary project in cooperation with our partners at Gemvision and Careaz Homecare. The purpose of this project is to provide professional support in wound care to our colleagues at homecare organisations when they are caring for clients at home. Gemvision is our supplier for ICT solutions such as a secure communication platform and the delivery of smart glasses. The SKB wound consultant and the Careaz nurse use smart glasses to communicate with each other. We also collaborate with four other home care organisations in our region of East Gelderland.
- Quality of life improves for patients as they don’t have to leave the comfort of their home, because the hospital comes to them.
- Nurses in home care situations have become more important, because they literally become the hands of the (remote) specialist.
- It reduces pressure on healthcare organisations, shortens waiting times and improves quality.
- Remote wound care specialists can see up to three times more patients, without compromising on the personal touch or quality.
- Home care organisations in the region are setting up smart glasses team for remote healthcare.
For a sample case, please view this case video, made by SKB Winterswijk.
Case
Wound-analysis with Artificial Intelligence
Wound recognition and -analysis with Smart Glasses and Artificial Intelligence.
TNO and Gemvision are pilot-testing algorithms developed for object and character recognition, being used to recognize wounds with multispectral imaging. This project is currently in a pilot phase involving companies and hospitals.
The Goal: The complete solution for wound care with wound care video-calling, wound recognition via Smart Glasses and wound analysis with Artificial Intelligence. This could greatly benefit healthcare professionals and make accurate analysis about the wound healing process.
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Augmented Video Call
Group conferencing (Coming soon)
Watch with multiple viewers through the eyes of the person wearing the smart glasses, set up a conference call with multiple users or use this feature for your own specific needs involving multiple users working together, using all the augmented in-call functionalities.
Guest calls
Call someone that is not a member of your organisation. You can still use every augmented call feature of the platform. Create a link in a few steps, share it through mail or even Whatsapp. This feature allows you to quickly connect to people that do not need to be in your environment.
Screen sharing
From desktop to mobile, tablet or smart glasses. Show directly what is on your screen. This is even faster than sharing files or photos. Just show them, like field users show you their view.
Adjust video quality
HD, VGA or only audio. A setting for every quality of connection. Obviously, you want HD all the time but sometimes it's necessary to adjust the quality to get the job done.
Take screenshots
To save what the field user sees. Dashboard users can save screenshots and edit them with instructions for the field user to follow. These can also be saved for quality assurance reports.
Augmented instructions
Pointing out something to the field user with a mobile, tablet or smart glasses has never been so easy. Take a snapshot and type instructions in the receiver’s field of vision, so the field user sees exactly what you mean.
Augmented drawing
Draw live on screen, to point out exactly which part the caller has to interact with. Use different colours, type next to your drawing and save this snapshot for later use.
Digital zoom
When the caller shows you something, their hands are usually occupied, if you want to take a closer look, just zoom in using the zoom functions on your dashboard or mobile caller portal!
Save snapshots and drawings
Once you've given instructions on a snapshot, you might want to save this real-life scenario for training purposes or quality reporting. No problem! Just hit save during the call, after you've given the instructions and are ready to continue.
Remote flashlight
Turn on the flashlight remotely to light up the worksite. This can be done remotely during a video call. The desktop user can enable the flashlight of someone wearing smart glasses for example.
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Dashboard features
Design & Language
Ease of use is paramount, because Gemvision aims to help. All the necessary features are just one click away. Gemvision is al available in English, Dutch, German, French, Spanish, Japanese, Portuguese and Italian.
User Navigation
See clearly who is online, offline or sorted by status. Or send a message to request a user to come online. It takes just one click to select a user or start a video call.
Activity Log
This is your timeline. Tracking (missed) video calls, sent and received files and everything else. It’s important that you can track which users assisted who and for what job. This creates your track record.
Shared Files
All the files, pictures and more sent by fieldworkers wearing smart glasses, or using smartphones and tablets are stored here. Filters allow you to easily trace shared files from different jobs.
GPS Location
Having access to your colleague’s whereabouts can be very useful, for example when planning subsequent jobs. Obviously, you can turn this off if necessary, but it gives you a great interactive overview of the team, on a map.
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Tools
Workflows
Easily design workflows, guides and other step-by-step plans to use on mobile, tablet and smart glasses. Just drag and drop the blocks into place, add text and visuals, export them and you’re good to go!
Offline workflows
These workflows, or step-by-step guides, can be used offline. Simply sync them once to the device and use them even when you don't have an internet connection.
Object recognition supported
Add an 'Object recognition' step to a workflow, where an object has to be recognised in order to proceed with the next step. This is a way of validating content or it can be used as a 'four-eyes principle' where you validate certain content, or items identified by QR codes or barcodes. (Custom feature)
Scanner
Add the 'Scanner' step to initiate the appropriate workflow for a particular job, or to provide the right information. You either scan a barcode, a QR code or any other supported format.
Take pictures
When proof of installation or progress is needed, use a 'picture' step to record the process visually. One cannot proceed if the proof of completion is not uploaded in the form of a picture.
Record & download video streams
When you're a desktop user, you can record your video stream, or the incoming video stream. This could be the sent from a smart glasses, smartphone or tablet user. It's ideal for training purposes, reviews or accountability. Once the record is stopped, it will automatically download to your computer and is ready for editing and sharing.
Remote support
Augmented remote support. For you field team and to service clients. Just select a user and start a video call to give the user in the field remote support and advice. This is made easy by all the great tools at your disposal during the call. Use screen sharing, augmented instructions, video recording and more to make sure the problem is solved in the best way possible. For smart glasses, smartphone and tablet.
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User Management
Super Admin
The one user who is in control of everything. From creating the environment to billing and more. This user can edit roles and users on the highest level.
(General) User
This user offers or receives remote support to and from users in the field who use smartphones, tablets or smart glasses. This user does not have to edit roles and so on, because they are part of the team.
User type for client service
Combined with the call center for 'end-clients', you can invite your clients to the platform and provide an instant video support service with a special user type. These clients receive an application as part as your service desk with a direct line to your employees, to show what is the matter, before on-site support has to be arranged.
Callcenter for client support
Easily switch between internal team support and external client service. With just a click of a button you open the callcenter where client support videocalls come in. You serve them just as you'd do with an a team member. The clients use the Gemvision app with their client user account to call for support. This way you can see and assess the problem directly and instruct the client with some much needed advice.
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Groups
Groups
This is a great feature if your company has to manage multiple teams or locations. Simply add users to a group, so they can operate in their own closed environment.
Rules & Restrictions
Groups allow you to control 'who sees what' and 'who can contact who'. This is useful when you’re dealing with private client information, for example, or other information that has to remain inaccessible for other users.
Group Conferencing
This feature allows you to add users to your call and, for example, to join a smart glasses stream for educational purposes, or just to start a group conference.
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Security & Privacy
Your private platform
A fully private, plug-and-play environment. You start with a clean slate that responds to how you want to use it. Add users, multiple devices, install extra features and best of all: you can start today.
No third party software
All data streams are highly secure and Gemvision does not use any third-party software to run. This means that we make sure all data is encrypted and our servers have the highest-grade privacy certificates.
Secure connection
Hyper Text Transfer Protocol Secure (HTTPS) is the protocol over which data is sent between your browser and the website you’re connected to. The 'S' at the end of HTTPS stands for 'Secure'. It means all communications between your browser and the website are encrypted.
ISO 27001 & NEN 7510
Gemvision has obtained the proper certifications to ensure a safe and secure software solution.
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Cross device compatibility
Admin and helpdesk user dashboard for desktop
Manage your workforce, offer remote support to field users or edit users’ roles and much more. This is the dashboard where your environment is managed.
Android field user app for mobile and tablet
Manage your workforce, offer remote support to field users or edit users’ roles and much more. This is the dashboard where your environment is managed.
App for smart glasses
Download the dedicated smart glasses app in the store corresponding to your glasses. Please refer to our compatibility page to see the latest supported smart glasses. We support and highly recommend using Vuzix smart glasses for the best performance.
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Cross user & Cross device calls
Call from any user to any user
It actually speaks for itself. There is no limitation. Field users wearing smart glasses can call each other, team leaders and even the super admin can give you a ring.
Helpdesk to smart glasses, mobile to tablet, tablet to tablet, etc!
Communicate with any device. Again, there should be no limitations in terms of device communication.
Guest calls
Create an anonymous call to invite someone that is not part of the platform to do a videocall. All the features are available from the normal remote support calls.
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Connection
Wi-Fi
If you have Wi-Fi, you have HD Gemvision. We also have a connection checker and troubleshooter to see if your connection is optimised. Thick layers of security in on-site networks can make the network very rigid and prevent Gemvision from operating flawlessly. Check out our compatibility page for more information.
Mobile data
Smartphones and tablets usually have great connections with mobile data. If you use smart glasses, connect them to a smartphone or tablet. Preferably use a powerful 4G hotspot, to assure a steady connection for your glasses.