I see, I see, what you can see

Gemvision is 100% private, intuitive and smart glass ready

Discover the features that power the new standard for team communication. After signing up, all basic features can be used on iOS, Android and desktop devices. In addition, Gemvision is compatible with many currently available smart glasses that run on Android. Are you ready for more? Explore a Pro feature such as the Workflow Builder and the advanced Group Configuration tool. Of course, these are always free to try.

Remote Support Video Call

Real-time augmented instructions, live on-screen drawing or screencasting with colleagues. Let's finish every job you start.

Gemvision's inner workings

  • Augmented Video Call

    Screen sharing

    From desktop to mobile, tablet or smart glasses. Show directly what is on your screen. This is even faster than sharing files or photos. Just show them, like field users show you their view.

    Adjust video quality

    HD, VGA or only audio. A setting for every quality of connection. Obviously, you want HD all the time but sometimes it's necessary to adjust the quality to get the job done.

    Take screenshots

    To save what the field user sees. Dashboard users can save screenshots and edit them with instructions for the field user to follow. These can also be saved for quality assurance reports.

    Augmented instructions

    Pointing out something to the field user with a mobile, tablet or smart glasses has never been so easy. Take a snapshot and type instructions in the receiver’s field of vision, so the field user sees exactly what you mean.

    Augmented drawing

    Draw live on screen, to point out exactly which part the caller has to interact with. Use different colours, type next to your drawing and save this snapshot for later use.

    Zoom function

    When the caller shows you something, their hands are usually occupied, if you want to take a closer look, just zoom in using the zoom functions on your dashboard or mobile caller portal!

    Group conferencing (Coming soon)

    Watch with multiple viewers through the eyes of the person wearing the smart glasses, set up a conference call with multiple users or use this feature for your own specific needs involving multiple users working together, using all the augmented in-call functionalities.

    Save snapshots and drawings

    Once you've given instructions on a snapshot, you might want to save this real-life scenario for training purposes or quality reporting. No problem! Just hit save during the call, after you've given the instructions and are ready to continue.

  • Dashboard features

    Intuitive Design

    Ease of use is paramount, because Gemvision aims to help. All the necessary features are just one click away. (Alright, maybe two.)

    User Navigation

    See clearly who is online, offline or sorted by status. Or send a message to request a user to come online. It takes just one click to select a user or start a video call.

    Activity Log

    This is your timeline. Tracking (missed) video calls, sent and received files and everything else. It’s important that you can track which users assisted who and for what job. This creates your track record.

    Shared Files

    All the files, pictures and more sent by fieldworkers wearing smart glasses, or using smartphones and tablets are stored here. Filters allow you to easily trace shared files from different jobs.

    GPS Location

    Having access to your colleague’s whereabouts can be very useful, for example when planning subsequent jobs. Obviously, you can turn this off if necessary, but it gives you a great interactive overview of the team, on a map.

    Start Remote Support Call

    Select a user and start a video call to give the user in the field remote support and advice. This is made easy by all the great tools at your disposal during the call. Check out the 'Call features' to see what your toolbox has to offer.

  • User Management

    Super Admin

    The one user who is in control of everything. From creating the environment to billing and more. This user can edit roles and users on the highest level.

    Administrator

    A team, a location, or both. This user can do things like manage users and edit roles. Of course, they can still offer remote support and use all the other normal features.

    Dashboard user

    This user offers remote support to mobile users in the field who use smartphones, tablets or smart glasses. This user does not have to edit roles and so on, because they are part of the team.

    Smartphone/Tablet User

    Out in the field, or on another remote location. This user has a mobile device such as a smartphone or tablet. Use the Gemvision App (iOS/Android) for fieldwork. No dekstop & dashboard access. All call features and other features a re accessible from within app.

    Smart glasses user

    Uses Gemvision Smart Glass App (Android) for field work. No dashboard access. All call and other features accessible from within app.

    GemAssist for end clients

    With GemAssist; an application for end-clients, you provide an instant video call service for your own product support to clients. These clients receive an application as part as your service desk with a direct line to your employees, to show what is the matter, before on-site support has to be arranged.

  • Groups, teams and locations

    Groups, teams and locations

    This is a great feature if your company has to manage multiple teams or locations. Simply add users to a group, so they can operate in their own closed environment.

    Rules & Restrictions

    Groups allow you to control 'who sees what' and 'who can contact who'. This is useful when you’re dealing with private client information, for example, or other information that has to remain inaccessible for other users.

    Group Conferencing (Coming soon)

    This feature is expected to launch soon. It allows you to add users to your call and, for example, to join a smart glasses stream for educational purposes, or just to start a group conference.

  • Workflow Builder (Pro) Coming soon

    Step-by-step workflows

    Easily design workflows, guides and other step-by-step plans to use on mobile, tablet and smart glasses. Just drag and drop the blocks into place, add text and visuals, export them and you’re good to go!

    Object recognition

    Add an 'Object recognition' step to a workflow, where an object has to be recognised in order to proceed with the next step. This is a way of validating content or it can be used as a 'four-eyes principle' where you validate certain content, or items identified by QR codes or barcodes.

    Scanner

    Add the 'Scanner' step to initiate the appropriate workflow for a particular job, or to provide the right information. You either scan a barcode, a QR code or any other supported format.

    Offline workflows

    These workflows, or step-by-step guides, can be used offline. Simply sync them once to the device and use them even when you don't have an internet connection.

    Take pictures

    When proof of installation or progress is needed, use a 'picture' step to record the process visually. One cannot proceed if the proof of completion is not uploaded in the form of a picture.

  • Security & Privacy

    Your private platform

    A fully private, plug-and-play environment. You start with a clean slate that responds to how you want to use it. Add users, multiple devices, install extra features and best of all: you can start today.

    No third party software

    All data streams are highly secure and Gemvision does not use any third-party software to run. This means that we make sure all data is encrypted and our servers have the highest-grade privacy certificates.

    Secure connection

    Hyper Text Transfer Protocol Secure (HTTPS) is the protocol over which data is sent between your browser and the website you’re connected to. The 'S' at the end of HTTPS stands for 'Secure'. It means all communications between your browser and the website are encrypted.

  • Cross device compatibility

    Admin and helpdesk user dashboard for desktop

    Manage your workforce, offer remote support to field users or edit users’ roles and much more. This is the dashboard where your environment is managed.

    Android field user app for mobile and tablet

    Manage your workforce, offer remote support to field users or edit users’ roles and much more. This is the dashboard where your environment is managed.

    Android app for smart glasses

    Download the dedicated smart glasses app in the store corresponding to your glasses. Please refer to our compatibility page to see the latest supported smart glasses. We support and highly recommend using Vuzix M300(XL) and Vuzix Blade smart glasses for the best performance.

    Google chrome plug-in for screen sharing

    To make the most of Gemvision, use Google Chrome as your browser and install the Gemvision plug-in from the plug-in store. This will enable screen sharing to mobiles, tablets and smart glasses.

  • Cross user & Cross device calls

    Call from any user to any user

    It actually speaks for itself. There is no limitation. Field users wearing smart glasses can call each other, team leaders and even the super admin can give you a ring.

    Helpdesk to smartglass, mobile to tablet, tablet to tablet, etc!

    Communicate with any device. Again, there should be no limitations in terms of device communication.

  • Connection

    Wi-Fi

    If you have Wi-Fi, you have HD Gemvision. We also have a connection checker and troubleshooter to see if your connection is optimised. Thick layers of security in on-site networks can make the network very rigid and prevent Gemvision from operating flawlessly. Check out our compatibility page for more information.

    Mobile data

    Smartphones and tablets usually have great connections with mobile data. If you use smart glasses, connect them to a smartphone or tablet. Preferably use a powerful 4G we.stream hotspot, to assure a steady connection for your glasses.

Discover Gemvision's tailor-made options

Do you need specific features, or do you have a request that isn't on our website? Then let's go custom! Gemvision has the team and capability to built it for you.

Ready?

Start today. You're up and running within two minutes.