Augmented Team Communication

Case

Remote Woundcare | SKB Winterswijk

Connecting home care nurses with the woundcare specialist in the hospital.

In 2017 we introduced a new project called ‘Making hands-on nurses hands-free’. This is a multidisciplinary project in cooperation with our partners of Gemvision and Careaz Homecare. The purpose of this project is to offer professional support in wound care to our colleague from a homecare organization in home situation of a client. Gemvision is our supplier for ICT solutions such as a secured platform for communication and the delivery of smart glasses. The smartglass is our tool for communication between the SKB wound-consultant and de nurse from Careaz. We also collaborate with four other homecare organizations in our region of East of Gelderland.

• Quality of life improves for the patient because patients don’t have to leave the comfort of their home, because the hospital come to them.
• Nurses in home care situations have become more important, because they literally become the hands of the (remote) specialist.
• The pressure on healthcare organizations decreases, waiting times shorten and quality improves.
• Remote woundcare specialist can see up to three times more patients, without losing the personal touch or quality.
• Home care organizations in the region are setting up smart glass team for remote healthcare.

For a case example, please view this case video, made by SKB Winterswijk.

Case

Wound-analysis with hyper spectral lenses

Case

Remote Air-conditioning support

Daikin is a on of the leading manufacturers of air conditioning equipement. To install, commission and service these installations, a team of engineers travels to rooftops far and wide to make sure they’re in the best shape.

When an engineer is trouble shooting on a roof where the machine is installed, not having the right data or information could mean abandoning the job. The sheer complexity and wide array of different models makes it hard to know every single detail. So the availability of data is crucial.

When questions appear, the helpdesk is called. But this usually raises more questions than it solves, because the engineer cannot show what he sees and the helpdesk employee can’t point out what they mean ‘with that one screw’ or ‘yellow wire’ when there are dozens.

Therefore Daikin uses their on Gemvision communication platform where the on-site engineer wears a Vuzix smart glass and shows the helpdesk employee what he sees. The helpdesk employee on its turn draws on screen, types instructions or even shares its own screen to present information right in front of the engineers eyes. In the meantime the engineer has its hands free and can continue with the job at hand. With Gemvision Daikin can do much more than ‘just’ offer remote support to their on-site engineers.

• A special ‘client application’ called GemAssist enables clients to start a service video-call with Daikin for initial diagnosis. When the client shows whats the matter, or communicates error codes, the Daikin helpdesk can try and solve the issue at hand.
• Because help is always near in the form of a remote specialist, junior employees can execute jobs independently with less training than before. Learning on the job is part of this and they have the senior ‘teacher’ on stand-bye.
• In the not so distant future, step-by-step commissioning workflows in a smart glass could help an engineer installing machinery. This logs the progress and setup for quality purposes with workflow steps where you scan (bar)codes, take pictures or recognize objects for validation. The workflow builder is a PRO feature of Gemvision and enables the user to build its own workflows with whatever instructions necessary.

For an example of this remote support setup, please view the movie below.

Case

Remote specialists for Hamer

Hamer offers the complete package for utility, industry, automotive and fuel supply for chemical and food industries. With a core focus on technical installation and service to these installations, Hamer yearly provides over 100.000 service moments to customers. They design, install and maintain. To make sure that this wide array of installations and services are maintained well and as efficiently as possible, Hamer engineers use Gemvision’s Visual Communication platform to assist their engineers on the job.

Hamer uses Gemvision with the Vuzix smart glass to receive live, on-site video instructions.

• Third party product specialists and suppliers assist engineers on the job to get the job done and boost first time fix rates.
• The on site helpdesk; while at work, engineers can get video support on an issue by showing what’s the problem.
• Improving remote resolution rates by having the right information at the right time.
• Improving the engineers’ relevance by enabling him to execute more jobs by teaching him on the job.

Because well-trained engineers are getting scarcer by the minute and senior tech specialists are retiring, this solution lets Hamer strike back and improve their service and efficiency standards for their customers.

For an impression, see the movie below.

Case

Safety first on oil & gas rigs

WEMO is a specialist in machine building and machine components. WEMO designs, builds and installs special machines and tools for punching, bending, joining and working sheet and coil material. WEMO is active in automotive, storage, building industry and domestic appliances.