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Communication Platform As A Service (CPAAS)

Optimize fieldworker communication

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Start with your own, all-in-one platform for 'augmented' team- and client communication

Tell me more

Discover your industry

Field Service

Explore tomorrow: Support. Instruct. Accomplish

Health

Remote Healthcare solutions, ready to start today. See what this can do for your profession.

Industry

Experience the instant benefits of interconnecting your on-site and in the office

More industries

What can you do with Gemvision?

Use remote video support

Keep your experts, product specialists or helpdesk on speed dial to assist with the job at hand. Combined with a pair of smart glasses this is guaranteed to boost first-time fix rates, remote resolution rates and reduce onboarding times.

Enable learning on-the-job

Give junior employees a head start by providing step-by-step instructions on their smart glasses or smartphone so they can do the job on their own. And if difficult questions arise, the helpdesk can offer support and help solve the job at hand. Scan codes to start a workflow, validate content with the scanner or upload photos as proof of work.

Create custom workflows

Make your own custom workflows, send them to an engineer, to a pair of smart glasses or whoever needs it. Use steps to scan QR codes, validate content or just see instructions on how to proceed. Ideal as an on-the-job guide and as quality assurance steps.

Manage users & teams

Invite users, assign roles and responsibilities and create private teams that can operate independently. All from within this one platform. User management is key to an effective communication platform.

Discover our functionalities

Easy Click & Go setup

Create your own private environment with a single click of a button. Invite users and be up and running in no time.

Cross user calls

Gemvision enables everyone to interact and see what others see, anytime, anywhere and on any device.

Cross device compatibility

Connect all your current Android, iOS and Desktop devices and be set with Gemvision for future smart wearables.

Smart glass supported

The real gamechanger is installing Gemvision on smart glasses for hands-free remote support.

See all features

Client cases & Research studies

Read all about our clients and about our pioneering research projects

Industry

Remote Air-conditioning support

Health

Remote Woundcare | SKB Winterswijk

Health

Wound-analysis with Artificial Intelligence

Industry

Remote specialists for Hamer

Industry

Remote resolution solutions

Gemvision helps experts in every industry on a daily base.

A selection of testimonials and numbers that we're proud of

  • 30

    percent increase in first-time-fix-rates

  • 1400

    Private platforms created

  • 15847

    Minutes of remote support and counting

We've introduced a new project called ‘Making hands-on nurses hands-free’ at Koningin Beatrix hospital Winterswijk. The purpose of this project is to offer professional support in wound care to our colleague from a homecare organisation in home situation of a client. The smartglass is our tool for communication between the SKB wound-consultant and a home care nurse.
Polle Driesprong
The use of Gemvision with an AR-glass, as tested in woundcare, generates a significant reduction in hospital visits for patients. The visits are done ‘virtually’ through a nurse at the home of the patient.
Fred Wellink
The partnership with Gemvision’s platform helps add value to our clients and drive transformational change to meet business objectives
François Roumen

News

More news

  • gemvision-blog
  • news
10.02.2023

The I-nurse: Implementing E-health

  • gemvision-blog
18.01.2023

Three ways to support the aging healthcare workforce

  • gemvision-blog
26.07.2022

How to reduce common issues with truck rolls

Start with a free trial

And test Gemvision in you own time

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Case

Remote Air-conditioning support

Daikin is one of the leading manufacturers of air conditioning equipment. To install, commission and service these installations, a team of engineers travels to rooftops far and wide to make sure they’re in the best possible shape.

When an engineer is troubleshooting a machine up on a roof, not having the right data or information could mean having to abandon the job. The sheer complexity and wide range of different models makes it hard to know every single detail. So, the availability of data is crucial.

When questions arise, the engineer calls the helpdesk. But this usually raises more questions than it solves, because the engineer cannot show what he sees, and the helpdesk employee can’t point out what they mean by ‘that particular screw’ or ‘yellow wire’ when there are dozens.

That’s why Daikin uses their own Gemvision communication platform where the on-site engineer wears Vuzix smart glasses and shows the helpdesk employee what he sees. The helpdesk employee then draws on the screen, types instructions or even shares their own screen to present information right in front of the engineer’s eyes. In the meantime, the engineer has their hands free and can continue with whatever task needs completing. Using Gemvision, Daikin can do much more than ‘merely’ offer remote support to their on-site engineers.

  • A dedicated ‘client application’ called GemAssist enables clients to start a service video-call with Daikin for initial diagnosis. When the client shows what the problem is, or communicates error codes, the Daikin helpdesk can try and solve the issue at hand.
  • Because help is always available in the guise of a remote specialist, junior employees can execute jobs independently with less training than before. This facilitates on-the-job learning and they also have a senior ‘tutor’ on stand-by.
  • In the not so distant future, step-by-step commissioning workflows on smart glasses could help engineers to install machinery. This procedure logs progress and setup for quality control purposes, using workflow steps in which you scan (bar)codes, take pictures or identify objects for validation. The workflow builder is a PRO feature of Gemvision and enables users to build their own workflows with whatever instructions are needed.

For an example of this remote support setup, please view the video below.

 

Case

Remote Woundcare | SKB Winterswijk

Connecting home care nurses with the wound care specialist at the hospital.

In 2017 we introduced a new project called ‘Making hands-on nurses hands-free’. This is a multidisciplinary project in cooperation with our partners at Gemvision and Careaz Homecare. The purpose of this project is to provide professional support in wound care to our colleagues at homecare organisations when they are caring for clients at home. Gemvision is our supplier for ICT solutions such as a secure communication platform and the delivery of smart glasses. The SKB wound consultant and the Careaz nurse use smart glasses to communicate with each other. We also collaborate with four other home care organisations in our region of East Gelderland.

  • Quality of life improves for patients as they don’t have to leave the comfort of their home, because the hospital comes to them.
  • Nurses in home care situations have become more important, because they literally become the hands of the (remote) specialist.
  • It reduces pressure on healthcare organisations, shortens waiting times and improves quality.
  • Remote wound care specialists can see up to three times more patients, without compromising on the personal touch or quality.
  • Home care organisations in the region are setting up smart glasses team for remote healthcare.

For a sample case, please view this case video, made by SKB Winterswijk.

Case

Wound-analysis with Artificial Intelligence

Wound recognition and -analysis with Smart Glasses and Artificial Intelligence.

TNO and Gemvision are pilot-testing algorithms developed for object and character recognition, being used to recognize wounds with multispectral imaging. This project is currently in a pilot phase involving companies and hospitals.

The Goal: The complete solution for wound care with wound care video-calling, wound recognition via Smart Glasses and wound analysis with Artificial Intelligence. This could greatly benefit healthcare professionals and make accurate analysis about the wound healing process.

Read more

Case

Remote specialists for Hamer

Hamer provides a full range of technological services for utilities, industry, automotive, fuel suppliers and the chemical and food industries. With its core focus being technical installation and servicing these installations, Hamer provides over 100,000 instances of service to customers every year. They design, install and maintain. To make sure that this wide range of installations and services is properly maintained as efficiently as possible, Hamer engineers use Gemvision’s Visual Communication platform to assist their engineers on the job.

Hamer uses Gemvision with the Vuzix smart glasses to receive live, on-site video instructions.

  • Third-party product specialists and suppliers assist engineers on the job to get the job done and boost first-time fix rates.
  • The on-site helpdesk: while at work, engineers can get real-time video support by showing what the problem is.
  • Improving remote resolution rates by having the right information at the right time.
  • Improving engineers’ relevance by enabling them to complete more jobs through teaching them on the job.

Because well-trained engineers are becoming increasingly scarce and senior tech specialists are retiring, this solution allows Hamer to strike back and improve service and efficiency standards for their customers.

For an impression, see the video below.

Case

Remote resolution solutions

WEMO is a specialist in machine building and machine components. WEMO designs, builds and installs special machines and tools for punching, bending, joining and working sheet and coil material. WEMO is active in automotive, storage, building industry and domestic appliances.

Read more

Let’s make hands-on workers hands-free!

We’ll provide you with your own video communication platform as a service, enabling you to empower your team today with solutions such as:

  • Remote video support: to assist on-site workers in healthcare, industry, maritime and more.
  • Private platform: your own, personal and secured communication platform, set up the way you want it, for (private) teams, clients, different types of user and more.
  • Augmented instructions: Use any mobile device to receive on-site, augmented instructions from a remote specialist. But the smart glasses are the real gamechanger here, because they make hands-on workers hands-free.
  • Voice, object and code recognition: Gemvision is ready for content recognition! This is useful for the ‘four-eyes principle’, proof of work administration, starting commissioning processes, accountability and more.
  • Learning on the job: Reduce onboarding times by allowing junior employees to perform tasks earlier in the process. The workflow builder gives them on-the-job guidance and if questions arise, your senior specialist is on call to provide remote visual support.

Team communication on your own private platform

Gemvision brings you your own, future-ready, private communication platform. We provide tools to address issues caused by the increasing shortage of qualified talent, the ongoing requirement to improve quality standards and to make advances in remote support and remote working solutions. Our tools enables you to improve issues such as:

  • Lengthy staff onboarding times
  • Inefficient field communication
  • Poor remote resolution rates
  • First-time fix rates
  • Information availability in the field
  • Service and maintenance standards

Gemvision’s software is:

  • Customizable to your team structure, user types, roles and restrictions and more.
  • Secure. No one can access your environment without authorisation. Our video streams are encrypted and our data partner is ISO-certified. In addition, we do not use any third-party software.
  • IoT and sensor ready. Would you like more than ‘mere’ communication? Connect your organization’s IoT infrastructure, machinery sensors or any other ‘data emitting devices’ to the platform for predictive maintenance and other company processes.
  • Ready to integrate. Link Gemvision with your favourite ERP system.
  • Fully automated, from onboarding, configuration and billing.

In other words, you can literally show the support desk or a field worker what you’re seeing instead of having to explain it by text, email or phone. Your Gemvision platform allows you to set up video calls and view visual, on-screen explanations through the use of nifty augmented reality tools such live drawing or screen sharing, enabling you to show the person in the field exactly what you mean. Remote support has never been so easy.

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